Telephone conversation skills - one-day seminar

tirsdag 4. maj
kr. 1.220
Start 04.05.2021
Periode 04.05.2021 til 04.05.2021
Lektioner 8
Holdnr. C4035-21
Sted Borgergade 12, 1. Sal
Lokale Meddeles
Tid tir 09.00 - 16.00
Pris kr. 1.220
Tid tir 09.00 - 16.00

Learn how to speak politely and express yourself clearly over the phone. In the course of a day, you will develop your confidence and fluency when having telephone/skype conversations.

If speaking on the phone is part of your work when dealing with business counterparts and colleagues, suppliers and customers, then this one-day intermediate level seminar is for you. You will feel more secure and professional in your communication.
We will focus on fluency, accuracy, comprehension, vocabulary and useful phrases, and you will have the opportunity to practise what you learn through role-plays. By the end of the day, you will have improved your skills in the following areas:

  • Conveying good customer service

  • Making general enquiries

  • Dealing with problems

  • Taking messages and clarifying information

  • Changing and confirming appointments

  • Expressing yourself politely

  • Being formal or informal

  • Making small talk or having social conversations on the phone

Teaching material
You do not need to buy a book for this course as all teaching material is included in the price.

Practical information
You will have access to our online learning platform, Moodle, where you will find the course plan, teaching material and other useful online resources for learning English, which your teacher has selected for you and your class. Via Moodle, you can also communicate with your teacher and fellow students.
The number of students on all courses at the Cambridge Institute is a maximum of 8. Small classes mean that your teacher has more time to help you personally on your course.

Mavis Graham

Mavis Graham har en CELTA (Certificate in English Language Teaching to Adults). Hun har jamaicanske rødder, men er født og opvokset i England og flyttede til Danmark i 2003. Mavis har en sprudlende personlighed og mener, at ”al undervisning skal være både sjov og lærerig!”

Mavis anbefaler:
Places to visit in England: The Cotswolds, Devon and Cornwall – for a beautiful coastline, countryside, villages and many other attractions.
Food: Go to a tea room in a village, in any tourist area, and have scones with clotted cream and jam. Yummy! Fish and chips (with salt and vinegar), from a good fish 'n’ chips shop, is a 'must try' and can be bought almost anywhere in England. Enjoy!

Learning Tips:
Read English books that have CDs so that you can listen while you read for correct pronunciation.
Watch lots of English films and only use subtitles in English, if needed
Try to use new words and phrases that you learn, as much as possible.  Remember - ‘use it or lose it'!
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Telephone conversation skills - one-day seminar

4. maj - 4. maj